Shipping Policy

Thank you for visiting and shopping at torraslife.com. TORRAS is committed to providing you with the best possible shipping service. Below are the specific terms and conditions of our Shipping Policy.

Free shipping for orders over €29.99 (phone cases)
Free shipping for orders over €49.99 (power banks)

Processing Time

2-3 business days.

Estimated Delivery Time

For most products:
We work with local logistics partners, so delivery times vary by country.

EU countries Germany, Austria 6-10 business days
France, Italy, Spain, Netherlands, Poland 6-10 business days
Belgium, Sweden, Ireland, Greece, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Switzerland 8-12 business days
United Kingdom United Kingdom 4-8 business days


For countries not listed in our shipping table, the estimated delivery time is 10-20 business days.


For power banks:

Europe United Kingdom 6-10 business days
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden 8-12 business days
Bulgaria, Cyprus, Finland, Greece, Ireland, Lithuania, Malta, Slovakia 8-14 business days


Shipping Confirmation & Order Tracking

Once your package has shipped, an email with the tracking link and tracking number will automatically be sent to your inbox. You can also use the link to check the status.
If your tracking information has not been updated within 3 business days, please contact us at mall@torraslife.com.

Shipping Countries

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, South Korea, Thailand, United Arab Emirates, United Kingdom, United States

If your region is not listed, please contact mall@torraslife.com.

Frequently Asked Questions

I ordered multiple items. Will they ship at the same time?
We strive for all your items to arrive at the same time. However, sometimes we choose different shipping options depending on the product, so items may not always ship together. Once the item ships, you will receive a shipping notification via email.
Can I change my delivery address after my package has shipped?
We strive to ship orders as quickly as possible. Once the item has shipped, we cannot change the address. If you notice an error in the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note: If a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs incurred. If a package is lost or cannot be picked up due to an incorrect address provided by the customer, the customer will bear the loss.
What should I do if I received a different product than what I ordered?
Please contact mall@torraslife.com and we will reply within 1-2 business days.