JOIN
ERWERBEN
REDEEM
Why Join the TORRAS Membership Program
Extended Warranty
Gain added peace of mind with extra protection designed to keep your favorite TORRAS products in good condition for longer.
Kostenlose Produkteinlösung
Save up your points and redeem them for exciting products and member-exclusive items.
Early Access & Product Testing
Be among the first to experience what’s next and help shape future TORRAS innovations.
Members-Only Rewards
Enjoy ongoing member benefits designed to make every interaction with TORRAS more rewarding.
Community Challenges & Giveaways
Join fun community experiences and unlock more ways to earn rewards beyond shopping.
Anniversary Rewards
Ihre Treue verdient es, während Ihrer gesamten Mitgliedschaft mit exklusiven Überraschungen gefeiert zu werden.
Member Benefits
Refer a Friend
Get Your Referral Link
Copy your personal referral link directly from your account.
Share With Friends
Share your link with friends via social media, messages, or email.
You Both Unlock $20 in Rewards
When your friend places a qualifying order, you’ll both receive a $20 coupon reward.
Frequently asked questions
You can become a member by creating an account or making your first purchase.
Membership is generally open to everyone, with no restrictions based on age or region. However, certain promotions may have specific eligibility requirements. (In the United States, members must be at least 14 years old.)
No, membership is free. Just follow the registration process to join.
Membership levels are determined based on your total spending, earned points, or level of engagement. Once you meet the required criteria, your membership will be automatically upgraded. You can view the upgrade requirements for each tier in the TORRAS Club.
Each membership level offers different benefits, such as exclusive discounts, birthday gifts, early access to new products, and other perks.
You can view your current membership level and progress toward the next tier under “My Account > Membership Center.”
You can earn points by making purchases, participating in activities, or completing specific tasks.
Points can be used in the following ways:
Discount Redemption: Convert points into discount coupons. You can find them under “My Account > My Coupons” and apply them at checkout.
Product Redemption: Redeem points for selected gifts or branded merchandise in the “Points Mall.” After redemption, enter the provided code at checkout to receive the item for free.
Most points are credited immediately. However, points from certain events or completed orders may be added after confirmation.
You can view your available, used, and expired points under “My Account > Points Details.”
If you used points on an order that was later refunded, the points will be credited back to your account in accordance with the refund policy.
Points are displayed in your account center, on the order page, and on the checkout page.
Unfortunately, points cannot be combined across different accounts.
Points are for personal use only and cannot be transferred, gifted, or sold. However, you can redeem your points for a Gift Card and send it to your friends.
Some activities may have daily, single-use, or annual limits. Please refer to the rules for the specific activity for details.
Points and coupons cannot be used together. Only one type of discount can be applied per order.
Basic membership is valid indefinitely. Higher-tier memberships are usually valid for one year or per cycle.
Points are valid for one calendar year and will be reset at the end of the year. Please refer to the detailed rules for more information.
Yes, we will send you an email notification before your points expire.
Membership tiers are determined based on your activity during each calendar year.
For example, if you reach the Gold tier in November 2025, you will enjoy Gold-tier benefits for the remainder of 2025 and all of 2026.
In 2026, you must earn enough points again to maintain your Gold status for 2027. If you do not meet the requirement, your tier will be adjusted based on the points you earned during that year.
Redeemed products are shipped through official logistics channels. Delivery areas and shipping fees are subject to the terms displayed on the redemption page.
Orders are usually processed and shipped within 3–7 business days after redemption. Please check your tracking information for updates.
Redeemed products are non-refundable and cannot be exchanged.
Exchanges or additional payments for redeemed products are not supported. Please confirm the product details before redeeming.
Orders placed using points do not count toward your total spending and do not earn additional points.
You can contact our support team at , mall@torraslife.com, or for assistance.
Unser Team wird Ihre Anfrage innerhalb von 24 Stunden beantworten und bearbeiten.
