TORRAS Product Support: Instructions & Help

Support

Please feel free to contact us. We will get back to you within 24 business hours.

FAQ

Look at the problems that matter most to customers.

What is the warranty period for the item I purchased?

All TORRAS products purchased through the Official Amazon TORRAS Store have a limited warranty from the date of packaging delivery.

--- Cases: 365-Day Warranty

--- Screen Protectors: 365-Day Warranty

--- Ring Holder Stands: 365-Day Warranty

--- Charging Devices: 18-Month Warranty

📝 Register as a TORRAS member to enjoy more benefits!

Can I link my Amazon orders to my Torras member account?

Yes, you can first click on the profile icon in the upper-right corner to create an account, then submit your Amazon orders to earn points equal to the order amount (1 dollar = 1 point). These points can be used on this website to redeem corresponding gifts.

What should I do if the item I receive is damaged?

To solve this problem, please contact us at any time. Please attach relevant photos of the product and screenshots of the order. We ensure a smooth shopping experience.

Why is the item I received not compatible with my device?

This issue may be due to a mismatch between the product model and your device model, or it's possible an incorrect item was sent. Please contact us directly.

📱 How to check your model:

iPhone: Go to Settings > General > About - the model name and model number will be listed there.

Samsung: Go to Settings > About phone - the model name and model number will be displayed.

Google Pixel: Go to Settings > About phone > Model - you will find the exact model of your phone.

iPad: Go to Settings > General > About - the model name and model number will be listed there.