Returns & Refunds: Terms and Process | TORRAS

Thank you for choosing TORRAS. We appreciate your trust in our brand and strive to provide you with an excellent shopping experience. By placing an order with TORRAS, you agree to the following terms and conditions.

Manufacturers, suppliers, or resellers outside of official TORRAS channels may have their own policies. For more information regarding their policies, we recommend contacting them directly. Please also note that return and refund policies may vary depending on local laws and regulations.

You have the option to return the product for a full refund within 30 days of purchase, provided the product is undamaged. However, please note that this refund policy may not apply to business purchases or bulk orders, which are generally defined as orders of more than 10 products.

You may contact us to cancel the order within 24 hours of placing it. However, please note that an order cannot be canceled after it has been shipped. If needed, please contact us via email at mall@torraslife.com.

For products purchased through official channels: If you are not satisfied with the product purchased, you may contact us within 30 days of receiving the product to exchange it or receive a refund. For purchases made more than 30 days ago, we cannot offer refunds or exchanges.

For product quality issues, you may choose a full refund or a one-time free replacement within 30 days of receiving the product.

1. Fill out the After-Sales Form or contact mall@torraslife.com or support@torraslife.com for the return process

2. Provide valid proof of purchase, such as the order number for purchases made through official channels

3. We will respond within 1-2 business days

1. Fill out the form and activate the warranty.

2. Complete the warranty process by filling out the After-Sales Form or contacting mall@torraslife.com or support@torraslife.com.

Please note that you will need to provide valid proof of purchase (order number for purchases through official channels) and detailed information including problem description, photos, videos, etc.

3. We will respond within 1-2 business days.

If the return or exchange is due to product quality issues, TORRAS will cover all shipping costs. However, if the return or exchange is for non-quality reasons, you will bear the associated shipping costs. The exact fees vary by region. Please contact us at mall@torraslife.com for detailed addresses and fees.

Once the return process is initiated, we will process the refund within 1-3 business days. You will receive an email notification when your order has been successfully refunded. Please note that the actual refund time may depend on the processing speed of different banks. If you have not received your refund after 7 business days, please contact us at mall@torraslife.com.

TORRAS reserves the right to adjust product prices displayed on our website at any time and to correct unintentional pricing errors. However, we offer a 14-day price match guarantee. If you make a purchase and we reduce the price of the product within 14 calendar days, please contact us at mall@torraslife.com to request a refund of the difference. To qualify for a refund, you must contact us within 14 days of the price reduction. Please note that the price match guarantee only applies to purchases made on our official website torraslife.com and does not apply to third-party websites or limited-time sales events such as Black Friday or Amazon Prime Day.

Email: mall@torraslife.com or support@torraslife.com

(If you made your purchase on torraslife.com, please contact mall@torraslife.com. If you purchased on Amazon, please contact support@torraslife.com.)