Frequently Asked Questions (FAQ)
Find answers to frequently asked questions about our products and services
Order
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You can contact us to make changes before the order is shipped. However, once the package has been shipped, we will not be able to make any changes to your order.
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If you have received the confirmation email sent by us, it means that you have successfully placed your order! If you haven't received the confirmation email, it might be that your order placement has failed, or that you've entered your email address incorrectly and thus can't receive our emails.
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Please send an email to sales@torraslife.com with the following details: your company or organization name, the region where you plan to sell, the products you're interested in, and the quantity you wish to order.
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Since different products are stored in different warehouses, they will be shipped separately. You may receive several packages. For specific information, please contact us to check the shipping status.
Shipping
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It takes 1 to 2 working days to prepare the order before it can be shipped out. During the end of the fiscal year, consecutive holidays, and peak seasons, due to the large volume of shipments and the time required for quality inspections, the delivery time may take longer. There may also be delays in the shipping time. We apologize for any inconvenience caused.
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The estimated delivery time shown in our shipping policy includes the time for order preparation and shipment. The above delivery time is for reference only and may vary by country/region. We will deliver the goods as soon as possible after the order is confirmed.
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Find the shipping tracking number in the shipping email we sent you. You can use this number to track the package on the shipping carrier's website.
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We can only deliver to certain countries. You can see this when placing an order. If delivery to your address is not available, you will not be able to successfully place an order.
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Due to limitations in warehouse and logistics, there are some items that we are unable to deliver to your address.
Back
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Please contact us by sending an email with specific details. We will provide the best after-sales service.
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Find more information about the duration of our warranty and what it covers here.
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According to our 30-day return and exchange policy, the seller is responsible for the freight for returns and exchanges without quality problems.
Payment-
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We offer a variety of payment methods, including credit cards (VISA, AMEX, DISCOVER, etc.), PayPal, Shop Pay (which allows for full payment or installment payment), Afterpay, Klarna, and other payment methods such as "P24" and "Przelewy24" etc. are available for you to choose after clicking "Pay now".
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First, please check to see if there are any errors in your address information. If you have already checked and there are no errors, it means that our logistics provider is unable to deliver the items to your address. If you have any other questions, please contact us.
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We cover the export taxes. However, some countries/regions may impose import taxes, duties, and related customs fees, and these fees are not included in the payment you made to us. The amounts of these fees (if applicable) are determined and collected by the customs offices of the destination countries/regions. For further details about these fees, please contact your local customs office directly.
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Enter your discount code when paying for the order to enjoy the discount. Generally, different discount codes cannot be combined. If you have any questions, please contact us.
Product-
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· The universality of phone screen protectors: The screen protectors for the iPhone 11 Pro, iPhone X, and iPhone XS are interchangeable. The screen protectors for the iPhone 13 and iPhone 14 are interchangeable. The screen protectors for the iPhone 13 Pro Max and iPhone 14 Plus are interchangeable.The iPhone 15’s screen protector is compatible with that of the iPhone 14 Pro, but not vice versa. The iPhone 15 Plus’s screen protector is compatible with that of the iPhone 14 Pro Max, but not vice versa.
· The universality of phone cases: The phone cases for the iPhone 13 and iPhone 14 are interchangeable. The phone cases for the iPhone 14 Plus and iPhone 15 Plus are interchangeable.
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· Phone cases.
· Screen protectors.
· Charging devices.
· Accessories.
· Fabric shavers.
· Neck air conditioners
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· Apple iPhone series, including iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16, iPhone 16 Plus, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 12 Pro Max, iPhone 12 Pro, and iPhone 12.
· Apple iPad series: These include the iPad Pro, iPad Air, and iPad Mini.
· Samsung series: Including the Galaxy S24 Ultra, Galaxy S24+, Galaxy S24, Galaxy S23 Ultra, and Galaxy Z Fold 6.
· Google series: Includes the Pixel 9 Pro XL, Pixel 9 Pro, Pixel 9, Pixel 8 Pro, Pixel 8a, and Pixel 8.
Do you have any more questions?
Our customer support team is here to help with any questions not covered in our FAQs.
